Returns & Refunds
RETURN & EXCHANGE POLICY
A customer is entitled to return or exchange within 14 days of receipt. The items must be unused and undamaged.
Please return your items within 7 days for a full refund.
Items returned after 7 days will be issued with a store credit.
Any breakage that may have occurred in transit must be reported within 7 days of receipt to be eligible for replacement.
OPTIONS FOR RETURNING OR EXCHANGING ITEMS:
1) Our courier will come to your home to collect your items - ₪30
2) Return the items to our Ramat Hasharon store (Ussishkin 33, Ramat Hasharon). We are open Sunday-Friday.
EXCHANGING OR RETURNING ITEMS WITH A COURIER – HOW DOES IT WORK?
Send us an email – firstname.lastname@example.org
Please specify your:
• Order number
• The exact items you want to exchange or return (product name & size)
• If exchanging, the exact items you want to receive (product name & size)
If exchanging items: A separate email will be sent with a link to pay for the courier service. Once payment has been received, we will organize the rest! When your new order arrives, please return the unwanted items at the same time
If returning items: Once the order is received at our Studio, you will receive the amount owed for the order, minus 30 shekels for the courier.
Make sure the packaging is sealed and the items are unused
PROCESSING OF REFUNDS
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will be refunded for the items only, and not the cost of the shipping. Please note that it can take up to 7-10 business days for the refund to appear on your statement.
If you have received a gift that you want to return, we will issue you with a gift card.
If you wish to cancel a transaction, please contact us by email at email@example.com. Please note if your order has already been dispatched, you will need to pay ₪25 for the courier to return it to us.